Privacy Policy - Emberforge Quantor Hotel | Where Innovation Meets Refined Comfort

Introduction

At Emberforge Quantor Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this policy.

Information We Collect

Personal Information

Reservation Information: Name, address, phone number, email address, payment information, and preferences
Guest Services: Special requests, dietary requirements, accessibility needs
Communication Records: Correspondence via email, phone, or other channels
Loyalty Program Data: Membership details, stay history, preferences

Automatic Information

Website usage data through cookies and analytics
Device information and IP addresses
Hotel Wi-Fi usage logs (anonymized)
Security camera footage in public areas

How We Use Your Information

Service Delivery

Processing reservations
Providing concierge services
Managing spa & wellness bookings
Restaurant reservations

Communication

Confirmation emails
Marketing communications (with consent)
Customer service support
Special offers and promotions

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

Trusted third-party vendors who assist us in operating our hotel, conducting business, or serving our guests (payment processors, reservation systems, cleaning services).

Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with a merger, acquisition, or sale of assets
Emergency Situations: To protect the safety and security of our guests and staff

Data Security

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

SSL encryption for data transmission
Secure payment processing
Regular security audits
Firewall protection

Administrative Safeguards

Employee training programs
Access controls and authorization
Background checks for staff
Incident response procedures

Your Rights and Choices

Under Canadian privacy laws, you have the following rights:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data

Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications
Complaint: File a complaint with privacy authorities

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. We use:

Essential Cookies: Necessary for website functionality
Performance Cookies: To analyze website usage and improve performance
Marketing Cookies: To provide personalized content and advertisements

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

Guest Records: 7 years after last stay for tax and legal purposes
Marketing Data: Until you unsubscribe or request deletion
Website Analytics: 26 months from collection date
Security Footage: 30 days unless required for investigations

Contact Information

For any questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Privacy Officer

privacy@emberforgequantor.info
(604) 555-2847
1250 Robson Street
Vancouver, BC V6E 1C2, Canada

Response Time

We will respond to your privacy requests within 30 days of receipt. For urgent matters, please call our main number and ask to speak with the Privacy Officer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying notices in the hotel lobby

Your continued use of our services after any changes indicates your acceptance of the updated policy.